FAQs

Lip Balms

What makes this lip balm different from regular lip balms?

Our Lip Peptide Balms are infused with skin-loving peptides that not only hydrate but also help plump and smooth the lips over time. Unlike standard balms, they combine instant moisture with long-term lip care benefits.

Are the lip balms safe for sensitive or dry lips?

Yes! Our formula is designed to be gentle yet effective. It’s dermatologically tested, free from irritating ingredients, and packed with nourishing oils that soothe even the driest, most sensitive lips.

Do the lip balms have a tint or are they clear on application?

Each balm has a subtle tint that enhances your natural lip colour while still looking effortless. Our darkest, most pigmented shade is Tempt Me Cherry, which gives a dark plum tint. Others are not heavy or opaque, so you get a fresh, natural finish that’s perfect for everyday wear.

How long does the hydration last after applying?

Our balms deliver all-day hydration. With just one application, you’ll feel an immediate boost of moisture that lasts for hours, so there’s no need to constantly reapply.

Are the lip balms vegan, cruelty-free, and free from harmful ingredients?

Absolutely. All our lip balms are 100% vegan, cruelty-free, and formulated without parabens, sulfates, or harsh chemicals. They’re clean, conscious, and kind to both your skin and the planet.

Body Butters

Why our body butter?

We know there's so many body butters on the market, but what makes our stand out?
We have a unique formula that gives you the best of both worlds. The thick consistency of a whipped body butter but the fluffy non greasy feel of a lotion? YES PLEASE! Not only is our body butter designed to be lightweight and non greasy, it's also skin repairing. Within almost instant, you'll see a noticeable difference. Don't believe us? Get one and see!

Are the ingredients safe for sensitive skin?

At Embody, we aim to keep our products away from harmful chemicals and well, no so skin safe. We only include high quality and all Australian sourced butters and oils to ensure top quality. Our Ingredients were hand picked for their healing properties and skin loving benefits. Any preservative used is the lowest form of preservative that is designed for the skin and it's sole purpose is to prevent bacteria growth within the butter, ensuring a longer shelf life.

Is it Australian made?

Yes! We are proudly Australian made and owned. We're also cruelty free and vegan.

How can I add this into my skincare routine?

Our body butters are designed to be used all over your body except your face and neck. You can apply throughout the day for a top up or after a shower/bath when for optimal results. For extra softness and hydration, apply to damp skin and watch the magic happen!

Will there be more scents?

For now we are excited for the relaunch of our body butters, some with new scents. We do anticipate to add more in the near future.

Shipping

International Shipping

Do we offer international shipping? Yes we do to the following countries: New Zealand, UK, Dubai, Canada and USA. More countries will be added over time. Shipping costs and times may vary based on your location. Check our shipping policy

How long will it take to ship my order?

Please check our shipping policy to refer to shipping and delivery times.

Can I return my order?

Yes you can return your order. If its unused and it's original condition and proof of purchase. Refer to our return policy

Love it Guarantee Policy

Is this a refund policy?

No. The Love It Guarantee provides a replacement product, not a refund.

Can I use the guarantee more than once?

No. This is a one-time guarantee per customer.

Does this apply to sale or bundle items?

Yes, however the replacement will be equal or lesser value.

What if I don’t like the replacement?

The Love It Guarantee applies to one replacement only.

What if my claim isn’t approved?

If a claim doesn’t meet the eligibility criteria, we won’t be able to offer a replacement. This decision is final.

Why is the policy strict?

This policy exists to protect genuine customers and ensure fairness while allowing us to continue offering high-quality products at accessible prices.

We stand behind our products and our community. The Love It Guarantee exists to support honest customers—not misuse.

Payment

What payment methods do we accept?

We accept payment methods of the following:
Visa
Mastercard
ShopPay
AfterPay
PayPal
Apple Pay
ZipPay

Further Questions

Ask us anything

For any further information or questions you’ll like to know about, please feel free to contact us on our email info@embodysb.com or our instagram www.instagram.com/embody_skin